National Coverage

Privacy Policy

National Coverage — Privacy Policy

Last updated: August 16, 2026

We respect your privacy and value our relationship with you. This Privacy Policy describes the personal information we may collect through our websites and services (including mynationalcoverage.com), how we use it, with whom we share it, and the choices you have.

1. What personal information we collect

Depending on how you use our services, we may collect:

  • Contact details (name, company name, email address, phone number, mailing address, city, state, ZIP)
  • Repair and device details (manufacturer, model, IMEI/serial, coverage type, problem description, lock-screen / account-related information you choose to provide for service)
  • Message content and attachments you send about a repair
  • Account and login information for authorized admin/branch users
  • Technical data such as IP address, browser type, and approximate device information used to operate and secure the site

We only collect information that is needed to provide coverage and repair-related services, communicate with you, or meet legal obligations.

2. How we use personal information

We use personal information to:

  • Process repair requests and coverage-related service
  • Communicate with you by email, phone, or SMS (when you have provided a number and messaging is used for that service)
  • Coordinate with your branch or service location
  • Operate, secure, and improve our websites and systems
  • Meet legal, regulatory, billing, and record-keeping requirements
  • Respond to inquiries and support requests

3. Who we share personal information with

We do not sell or rent your personal information.

We may share information only as needed with:

  • Service partners who help us operate the platform (for example hosting, email delivery, or SMS delivery such as our messaging provider), under obligations to use the information only to perform services for us
  • Your designated branch or repair location involved in the request
  • Professional advisors or authorities when required by law, legal process, or to protect rights, safety, or security
  • A buyer or successor if we transfer all or part of our business, subject to appropriate protections

SMS consent is not shared with third parties or affiliates.

Your consent to receive SMS messages from National Coverage is not sold or shared with third parties or affiliates for their own marketing.

Providers that only send messages on our behalf (for example our SMS platform) process delivery for National Coverage and are not given SMS consent to use for their own purposes.

4. Device Management (MDM)

When a company enrolls devices with MS Innovations & Solutions LLC, those devices may be managed using MDM. That can include enrollment records, IMEI/serial, lock/unlock under Device Management, and support history. This information is used to operate MDM/Device Management, secure devices, and keep admin records. Companies are responsible for end-user agreements.

5. SMS and messaging

If we send SMS related to your repair or account, message types, frequency, rates, HELP/STOP, and related terms are described in our SMS Terms & Conditions at /sms-terms (full URL https://mynationalcoverage.com/sms-terms when linked). To opt in to repair or coverage SMS, use our SMS consent form.

6. Security

We use administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure.

7. Your choices

You may request updates to your contact information or ask questions about this policy using the contact options on our website. For SMS, you can text STOP to opt out or HELP for assistance, as described in the SMS Terms.

8. Links to other sites

Our site may link to third-party sites. Their privacy practices are their own; we encourage you to read their policies.

9. Updates

We may update this Privacy Policy from time to time. The Last updated date will change when we do. Significant changes may also be noted on the website.

10. Contact us

Questions about this Privacy Policy: use Contact on https://mynationalcoverage.com or the contact details shown in the website footer.